NEW YORK, NY - JupiterResearch, a division of Jupitermedia Corporation (Nasdaq: JUPM) has found that of the 92% of Web sites offering email as a customer support option, only 41% acknowledge receipt of customers' messages with automated email responses. According to the JupiterResearch report entitled: "U.S. Customer Service & Support Metrics, December 2005," retail companies remained relatively consistent with results of previous years and other industries, such as finance and travel, showed significant decreases in auto-acknowledgement response performance. JupiterResearch is a leading authority on the impact of the Internet and emerging consumer technologies on business.
The research also shows that since 2000, the number of sites meeting a 24 hour threshold for email response continues to decrease. In fact, only 45% of sites resolved email inquiries within 24 hours. The most significant trend, however, is that 39% of sites took three days or longer to reply or did not respond at all. The number of these sites has grown 7% year over year from 2000 to 2005.
Brossard, Canada -- Visicom Media Inc. today announced the release of VMN Toolbar Wizard, an online application that allows Web publishers to create their own branded toolbars. In about 10 minutes, publishers can deploy their toolbars on their Web sites.
The browser has now become the most wanted and strategic real estate on a PC. A toolbar is the best tool for a Web publisher to achieve high visibility in users' browsers and create top-of-mind awareness. VMN Toolbar Wizard puts the latest toolbar technology in the hands of publishers. Beside search functionality, a publisher's toolbar can be customized with popular features like RSS news, weather, games, antispyware scan, popup blocker, and more.
NEW YORK, NY -- Cyber Gear, has launched an innovative web portal that allows organizations to create their own HTML campaigns and distribute it to their own prospects and clients database.
Sharad Agarwal, CEO of Cyber Gear stated, "eCampaignsNetwork.com is a web based 'Do It Yourself' marketing tool that will help small and medium sized companies run their own marketing campaigns online. It is cost-effective and easy to use. Since it is a vital productivity tool, we are confident that organizations across the world will find it a valuable resource to manage their promotion campaigns and mailing lists."
NEW YORK, NY - JupiterResearch, a division of Jupitermedia Corporation (Nasdaq: JUPM), today revealed that 40% of search marketers are missing out by using only Google and/or Yahoo! for their campaigns. According to a new JupiterResearch report entitled: "Engine Selection Strategies: Campaign Expansion Demands Management Tools" authored by Sapna Satagopan, marketers who possess better management technologies are the ones capitalizing on using a broader range of search engines. JupiterResearch is a leading authority on the impact of the Internet and emerging consumer technologies on business.
GLENDALE, WI -- StellarSurvey.com http://www.stellarsurvey.com, announced today the launch of a new web based survey tool that utilizes a powerful, user friendly interface for creating and managing surveys over internet.
"As far as we know, StellarSurvey.com is the cheapest option available on the market today. With StellarSurvey.com, people will discover the most affordable and convenient way to create and manage their surveys," said Julia Kornilova, president and co-founder of StellarSurvey.com.
The SoftInform Company announces the release of a new version of its full text information search system SearchInform 1.7 and a price reduction for SearchInform Desktop Standard 1.7 by almost one half. Starting from December 14, the standard version of SearchInform Desktop will cost just $29.95.
The modifications in the program have been mostly concerned with enhancing the functionality and expanding the list of supported file formats.
Resellerspanel.com (www.resellerspanel.com), the only company in the web hosting business offering a free reseller hosting program, announces the launch of its cPanel program, which offers four reseller plans, perfect for those who wish to sell hosting to their own customers. The four plans offer 5, 7, 10 and 15 GB of disk space, and 50, 70, 100 and 150 GB of bandwidth respectively, as well as the ability to host multiple domains, and come with the Fantastico free scripts installer.
Beside the around-the-clock prompt and reliable technical support, the cPanel program offers each and every reseller a dedicated IP address, which guarantees them complete anonymity, and which provides secure protection against DDoS attacks. Moreover, the cPanel control panel, which is the most widely used user-friendly control panel in the hosting industry allowing resellers to administer individual and reseller accounts, is translated in many languages, including the most commonly used and widespread ones.
NEW YORK, NY - December 7, 2005 -- JupiterImages, a division of Jupitermedia Corporation (Nasdaq: JUPM), and a leading global provider of rights-managed, royalty-free and subscription photography, announced it has launched a new image collection entitled (re)view. (re)view is an archive of select retro, rights-managed images and is available at http://www.reviewimages.com.
Each (re)view image tells a unique story by capturing moments from the past. From humorous, kitschy images to heartwarming, emotional portraits, the collection contains timeless subject matter such as childhood innocence, friends and family and industry and work. It is comprised of images from a number of sources including Bannister Babies, Henry Wolf, Echos, Vintage Images and Sickles Photo-Reporting Service.
MP3 Tag Assistant Pro is a robust multipurpose tool to manage tags, file lists, and play lists; compare and update tag information from web databases; keep inventory of music files. Its rich functionality combines with ease of use to provide for better management of music libraries.
AssistantTools.com announces the release of the final edition of MP3 Tag Assistant Pro, a dedicated tool for music file management. This release consummates almost two years of development efforts and offers rich functionality for inventory keeping, play list management, and access to web databases of albums and lyrics. Support for a full spectrum of tag information and a choice of modes, both manual and automated, helps swiftly generate, edit and manage tags, file lists, and play lists. Extended capabilities make MP3 Tag Assistant Pro useful for music library management as well as business use.
More Than 20 Million U.S. Households Will Subscribe to a VoIP-Based Telephone Service by 2010
NEW YORK, NY - October 25, 2005 -- JupiterResearch, a division of Jupitermedia Corporation (Nasdaq: JUPM), forecasts that by 2010, 20.4 million U.S. households will subscribe to a Voice Over Internet Protocol (VoIP)-based broadband telephony service, a dramatic increase from the 1.2 million subscribers in 2004. JupiterResearch's report entitled, "U.S. Broadband Telephony Forecast 2005 to 2010," contains detailed findings including predictions on how cable companies are well positioned to dominate this market, while offering advice for independent providers, such as Vonage and Packet8.