Ever been to a store or restaurant where the customer service was so terrible that you left declaring that you would never return? It has happened to all of us at some point. It makes you wonder how some of these businesses continue to operate successfully. What about in the online world? Have you ever visited a website (whether you were looking for information or looking to make an actual purchase) and had a terrible online experience? What are the chances that you would ever go back to that site, I bet they are pretty slim.