Date / Time

 

Ads

News by month

News Categories

Link to us

Link to us

Ads

Subscribe

Search Promotion Data

Ads

News by month 2019

Latest News

Ads

Ads

Will Customer Service Disappear With The Elimination Of The 'Middle'?

on 27 Nov  Posted by Admin  Category: Internet Related  
by Gord Hotchkiss
http://www.mediative.ca

In response to my original column on disintermediation, Joel Snyder worried about the impact on customer service: The worst casualty is relationships and people skills. As consumers circumvent middlemen, they become harder to deal with. As merchants become more automated, customer service people have less power and less skills (and lower pay).

News Categories